Senior Customer Quality Manager
Core
Senior customer-facing quality manager responsible for managing semiconductor quality requirements, reliability, and partnerships with automotive/industrial customers.
Role type
Senior IC customer quality manager
Builds
Customer trust, quality improvement programs, and resolution of field returns/8D cases
Domain
Semiconductor / Automotive / Industrial quality engineering
Required skills
Semiconductor quality management, 8D problem solving, failure analysis, PCN management, audit support, cross-functional leadership, KPI improvement, corrective action planning
Preferred skills
Automotive quality standards (APQP, PPAP, VDA, AEC), statistical analysis, strategic customer relationship management
Technologies
8D, Fishbone, Fault Tree Analysis, Is/Is-Not, 5-why, QBRs, Customer scorecards
Responsibilities
Lead cross-functional 8D teams to resolve customer quality issues; manage customer quality requirements and KPIs; act as the voice of the customer for reliability and quality; conduct and support customer quality audits; handle field returns and emergency escalations; drive customer satisfaction through feedback and scorecards.
Seniority
Senior, hands-on IC
