Business Operations & Customer Service
Core
Primary interface for operational communications, demand fulfillment, forecast alignment, and supply execution to ensure best-in-class customer service.
Role type
Senior Business Operations & Supply Chain Specialist
Builds
Reliable supply commitments, optimized backlogs, and disciplined last-mile execution for customer orders.
Domain
Semiconductor manufacturing and supply chain logistics
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Demand and supply management, order lifecycle management, backlog optimization, supply chain principles, issue resolution, revenue planning, trade compliance, capacity outlook development
Preferred skills
Forecast accuracy improvement, consignment and buffer stock agreement management, shipment risk mitigation, stakeholder partnership
Technologies
VMI contracts, LTI agreements, JIT, DSI, GITs, PLDs
Responsibilities
Manage order lifecycle including contract setup and backlog maintenance; translate supply drivers into reliable supply commitments; lead customer communication on operational topics and manage escalations; develop forward-looking supply outlooks and define mitigation strategies during constraints.
Seniority
Senior, hands-on IC