Business Operations & Customer Service Advisor
Core
Primary interface for operational communications, demand fulfillment, forecast alignment, and supply execution to ensure best-in-class customer service.
Role type
Senior Business Operations & Supply Chain Advisor
Builds
Reliable supply commitments, optimized backlogs, and disciplined last-mile execution for semiconductor customers.
Domain
Semiconductor manufacturing and supply chain management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Sales process expertise, demand management, supply chain planning, backlog optimization, issue resolution, revenue planning, trade compliance, capacity forecasting, mitigation strategy development
Preferred skills
Experience with VMI contracts, LTI agreements, JIT/DSI targets, distributor management
Technologies
ERP systems, supply chain planning tools, forecasting software
Responsibilities
Manage order lifecycle including contract setup and backlog monitoring; translate supply drivers into reliable supply commitments; lead operational communication and resolve escalations; develop forward-looking supply outlooks and mitigation strategies.
Seniority
Senior, hands-on IC