IT Technician
Core
Provide first-level IT support, monitor servers and system dashboards, and maintain manufacturing peripherals for production operations.
Role type
IT Technician (Level 1 Support)
Builds
Production IT infrastructure and manufacturing peripheral support
Domain
Semiconductor manufacturing
Deliverable
infrastructure
Required skills
diagnostic and problem-solving skills, knowledge of computer systems and networks, UTP network cable termination, ServiceNow logging, security software installation
Preferred skills
experience in IT Technician or related role, strong communication and interpersonal skills, organizational and time-management skills
Technologies
ServiceNow, UTP network cables, security software
Responsibilities
Monitor servers and system dashboards for anomalies, acknowledge system alerts and perform initial troubleshooting, log incident actions in ServiceNow, diagnose and resolve basic network issues, install and configure computer security software, provide technical support to users on-site or remotely, maintain daily IT procedures including backups and manufacturing peripherals
Seniority
Entry to Mid-level, hands-on IC