Business Support Partner
Core
Deliver exceptional service and operational excellence for the Growth Emerging Markets (GEM) organization by coordinating healthcare professional (HCP) events, internal meetings, and training programs.
Role type
Business Support Partner (Meeting & Events)
Builds
Seamless meeting and event experiences supporting business objectives across the GEM region
Domain
Healthcare / Medical Devices
Deliverable
client delivery
Required skills
Event coordination, stakeholder management, compliance management, vendor management, budget tracking, audit support, contract management, administrative support
Responsibilities
Serve as the primary point of contact for local Sales and Marketing teams, healthcare professionals (HCPs), healthcare organizations (HCOs), conference organizers, preferred vendors and other internal and external stakeholders. Lead the Internal Request Form (IRF) process for HCP events and activities, ensuring timely execution, proactive communication and compliance with internal requirements. Coordinate logistics for local HCP events, internal meetings and training programs, partnering with Sales, Marketing and, when applicable, EMEA and Global teams. Manage purchase requisitions, purchase orders and vendor-related activities, including supplier onboarding, quotations, payment terms and budget documentation in collaboration with the Business Support Central Services team. Coordinate invoice processing and payment follow-up while supporting operational expense tracking and budget monitoring as required. Provide comprehensive administrative support, including preparing documents and reports, maintaining internal records, coordinating contracts, managing event logistics and facilitating communication across teams. Support internal and external audits related to HCP interactions, meetings and events by maintaining accurate documentation and ensuring compliance. Act as a subject matter expert within the Business Support organization, providing guidance and sharing best practices across GEM and EMEA when appropriate. Collaborate on regional initiatives, new service requests and cross-functional projects to drive operational excellence and continuous improvement. Support local and international meetings and events, including occasional travel when required. Handle confidential business information with professionalism, integrity and discretion. Demonstrate a strong commitment to patient safety, product quality and compliance with all applicable quality systems, policies and regulatory requirements.