Product Manager - Global Uptime, Digital Product
Core
Lead the development of platforms and tools to help Ford and dealerships diagnose, repair, and communicate faster, turning service from reactive to predictive.
Role type
Product Manager (Dealer-facing software & service operations)
Builds
Dealer-facing software platforms for unified case management, performance metrics, and SLA adherence
Domain
Automotive / Connected Vehicle / Digital Service Platforms
Deliverable
product features
Required skills
Product strategy & roadmap definition, Agile project management (Jira), Data-driven decision making, Stakeholder management (Design, Engineering, Business), Product launch experience, Metrics tracking & reporting
Preferred skills
Automotive service operations domain knowledge, Figma proficiency, 8+ years of software product management experience
Technologies
Jira, Figma, Microsoft Office Suite
Responsibilities
Define strategic vision and roadmap for dealer-facing software; Translate business needs into actionable product requirements; Drive experimentation and continuous improvement; Balance operational needs with long-term platform strategy; Manage product backlogs and production releases; Report key product metrics to leadership.
Seniority
Mid-Senior, hands-on IC