HR Services Experience Analyst
Core
Deliver seamless HR services by resolving employee queries, managing escalations, and improving HR processes and knowledge bases.
Role type
HR Services Experience Analyst (IC)
Builds
HR service delivery platforms, knowledge articles, and employee support workflows
Domain
Human Resources / Shared Services
Deliverable
client delivery
Required skills
HR operations, employee query resolution, knowledge management, data analysis, process improvement, compliance, SAP, stakeholder management
Preferred skills
HR systems experience, additional languages
Responsibilities
Resolve employee HR queries via support channels, guide employees through HR processes, develop and maintain knowledge articles, review feedback to improve customer satisfaction, collaborate with Payroll and regional HR teams, validate SAP transactions and master data, manage sensitive escalations, prepare employment verification letters, track KPIs and analyze query trends, identify process inefficiencies, participate in UAT and system enhancements, share best practices with HR teams, collaborate on cross-functional initiatives
Seniority
Mid-level, hands-on IC
