Customer Software Support Engineer (Entry - Level)
Core
Provide best-in-class technical support to a global customer base, maintaining ownership of resolving complex technical problems including debugging, simulations, and tool/script development.
Role type
Entry-level Customer Software Support Engineer
Builds
Software adaptors, drivers, and customer solutions for telecom and media domains
Domain
Telecom / Media / IT Services
Deliverable
product features
Required skills
Coding (C, C++, Java), Unix, SQL, Problem solving, Analytical skills
Preferred skills
OSS background, Telecom knowledge, Big data knowledge
Responsibilities
Develop software adaptors and drivers; Install, configure, and support customer solutions; Support testing and deployment of software upgrades; Provide technical support and guidance remotely and onsite; Support presales and demonstration activities
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