Service Delivery Manager (DSC/JH)
Core
Managing customer assets, maintenance systems, and engineering resources to ensure SLA fulfillment and compliance during the maintenance phase.
Role type
Service Delivery Manager (Maintenance)
Builds
Maintenance Systems fulfilment and compliance for defined customer sets
Domain
IT Infrastructure / System Maintenance
Deliverable
client delivery
Required skills
IT infrastructure vulnerability assessment, system updates, OS hardening, migrations, team management, project funding management, engineer scheduling, SLA management
Preferred skills
project funding management
Technologies
Maintenance Systems
Responsibilities
Manage and update customer asset inventory, act as single point of contact for customers, evaluate problems and coordinate engineering solutions, supervise maintenance systems and team workflow, liaise with backend support and external service partners, generate and present monthly reports, manage system transitions from implementation to maintenance, schedule engineers to meet SLAs, manage project funding
Seniority
Mid-level, hands-on management