EOE Process Governance Manager
Core
Drive EOE process-based autonomy and standardization for Managed Services operations through process metrics, audits, and automation implementation.
Role type
Senior Managed Services Process Governance Manager
Builds
Standardized process frameworks, automation solutions, and service flow definitions for operational teams
Domain
Managed Services / IT Operations / Process Governance
Required skills
Managed Services delivery model, EOE framework, ITIL, Etom, TMForum ANO, BPMS, Six Sigma, Lean, stakeholder management, process auditing, gap analysis
Preferred skills
AAA capabilities, AI/ML & Analytics, MSDP tool suite, Change Management
Technologies
BPMS, MSDP, AI/ML, Analytics
Responsibilities
Identify automation opportunities to drive process-based autonomy; Develop standardized, reusable templates for common processes; Define and drive standardization of processes including work instructions and metrics; Perform regular assessment of actual ways of working and publish gap analysis; Conduct quarterly/yearly process audits to ensure compliance with EOE framework; Report on process-based autonomy state and automation effectiveness; Coordinate with SDUs and MA MS teams for process governance.
Seniority
Senior, hands-on IC
