Manager, Collections and Disputes
Core
Manage the Collections & Disputes team to ensure effective and efficient management of CCEP customers within the Customer to Cash function, driving service excellence and process improvement.
Role type
Manager, Collections & Disputes
Builds
Collections and dispute management processes for CCEP customers
Domain
Finance / Accounting / Customer to Cash
Required skills
Team management, Strategy execution, Debt collection, Dispute management, Process improvement, Coaching & training, Escalation handling, Internal controls & SOX compliance, Project management, ERP systems
Preferred skills
LEAN Six Sigma, Multinational company experience, Continuous improvement solutions
Technologies
SAP, Salesforce, Genesys, Microsoft Office
Responsibilities
Define and execute short and long-term strategies for Collections & Disputes; Oversee daily debt collection and dispute management processes; Monitor customer calls and support coaching/training; Manage complex business priority issues as an escalation point; Drive continuous process improvements; Support monthly and annual closing activities; Maintain internal control environment and SOX compliance; Lead and develop the Collection & Disputes team.
Seniority
Manager, hands-on leadership
