Sr Assistant, People Services Spain
Core
Primary contact point for addressing employee HR requests using predefined scripts and knowledge platforms, while managing end-to-end employee life cycle processes.
Role type
Senior HR Shared Services Associate
Builds
HR case management workflows and employee lifecycle administration
Domain
Human Resources / Consumer Goods
Deliverable
dashboards & analysis
Required skills
HR case management, employee lifecycle administration, data entry accuracy, process documentation, system automation support, stakeholder coordination
Preferred skills
HR Shared Service Centre experience, Admin / People & Culture experience
Technologies
HR Case management system, Success Factors, Master Data system
Responsibilities
Address employee requests through the HR Case management system in accordance with service level agreements; Allocate unresolved requests to appropriate teams and escalate complex issues; Track progress and provide continuous feedback to requestors; Manage end-to-end employee life cycle processes from hire to retire; Execute and maintain accurate personal data and organizational structure changes; Coordinate onboarding activities with IT, logistics, finance, and procurement teams; Support the integration of innovative HR technologies and system automation.
