Spanish Enterprise Back Office Advisor - VOIS
Core
Support SME enterprise customers in the Vodafone Spain market by managing requests via email, resolving enquiries, and supporting service activation/deactivation.
Role type
Enterprise Back Office Advisor (Customer Service)
Builds
Enterprise account management processes and service fulfilment for Vodafone Spain
Domain
Telecommunications / Enterprise Customer Operations
Deliverable
product features
Required skills
Fluent Spanish, written communication, corporate team experience, provisioning systems, contact centre experience, Microsoft Office, SLA management, KPI monitoring
Preferred skills
ITIL familiarity
Technologies
Internal provisioning systems, Microsoft Office
Responsibilities
Act as first point of contact for enterprise executives via email; Review and validate account management requests; Provide solutions for service activation requirements; Communicate outcomes and next steps; Navigate systems to progress requests; Record data accurately; Manage interactions within SLAs; Contribute to process improvement.
Seniority
Individual Contributor