Deputy Manager_Oracle Siebel CRM
Core
Manage day-to-day operational health, technical support, and incident resolution for Oracle Siebel CRM and associated platforms in a telecom environment.
Role type
Senior IC application operations manager (Siebel CRM)
Builds
Telecom billing, order management, and customer service platforms
Domain
Telecom IT / Enterprise CRM
Required skills
Oracle Siebel CRM production support, Oracle SQL/PLSQL, Unix/Linux shell scripting, observability tools (Dynatrace, Splunk, etc.), Kubernetes/OKE operations, ITIL framework, incident/problem/change management
Preferred skills
ITIL Foundation certification, cloud operations experience
Technologies
Oracle Siebel, Oracle BSS, WebLogic, FMW/AIA, OSM, BRM, Kubernetes, Dynatrace, Splunk, Grafana, Zabbix
Responsibilities
Manage day-to-day support and operational health of Oracle Siebel CRM services; Act as technical escalation point for complex incidents; Coordinate P1/P2 incident triage and service restoration; Perform troubleshooting using Siebel logs, workflows, and SQL; Lead root cause analysis for recurring incidents; Automate health checks and reporting; Provide technical guidance to support engineers.
Seniority
Senior, hands-on IC
