Service Engineer (Specialist) (m/w/d)
Core
Managing recurring service disruptions and complex incidents for Ethernet Business and Carrier Services, coordinating E2E resolution with partners and customers.
Role type
Senior Service Engineer (Specialist)
Builds
Service restoration and incident management workflows for wholesale and business products
Domain
Telecommunications / Network Operations
Required skills
Incident management, E2E coordination, Workaround implementation, Network monitoring, Technical decision-making, Knowledge management
Preferred skills
Side-by-side coaching, Technical documentation
Technologies
Network monitoring tools, Incident management systems
Responsibilities
Manage problem management for recurring incidents, Coordinate E2E resolution of complex network events, Identify and track service restrictions proactively and reactively, Provide customer updates during escalations, Create technical work instructions and knowledge base articles
Seniority
Senior, hands-on IC