Mobility Service Desk Specialist-Assistant Manager-Bangalore
Core
Provide 1st and 2nd line technical support for Mobile Device Management (MDM) and Unified Endpoint Management (UEM) services, ensuring high-quality service delivery aligned to defined SLAs.
Role type
Senior IC mobile device management specialist
Builds
Enterprise mobility and endpoint management services for Vodafone Group customers
Domain
Telecommunications / Enterprise Mobility
Required skills
Microsoft Intune, Workspace ONE (Omnissa), Android, macOS, Windows, Mobile Application Management (MAM), Mobile Content Management (MCM), Incident management, ServiceNow or Remedy, ActiveSync troubleshooting, Networking fundamentals
Preferred skills
VMware platforms, ITIL Foundation, Remote administration tools
Technologies
Microsoft Intune, Workspace ONE (Omnissa), ServiceNow, Remedy, VMware
Responsibilities
Administer and support Microsoft Intune and Workspace ONE environments; Log, categorise, diagnose and resolve incidents and service requests; Monitor mobile infrastructure and perform regular system health checks; Troubleshoot end-user issues related to mobile devices, applications, and connectivity; Support Mobile Application Management (MAM) and Mobile Content Management (MCM) activities; Escalate and coordinate complex technical issues with resolver groups and vendors; Maintain and update operational documentation and knowledge repositories.
Seniority
Mid-level, hands-on IC
