IT Specialist
Core
Delivering exceptional technical support and optimizing cloud environments and SaaS applications for global internal users.
Role type
Senior IT Support Specialist (Cloud & SaaS)
Builds
Stable, secure, and efficient IT infrastructure for internal teams
Domain
Cloud services, SaaS, Enterprise IT
Required skills
Cloud environment troubleshooting, SaaS application support, Windows/macOS system administration, Network device management, Enterprise application administration, Incident coordination, IT documentation, Security policy compliance
Preferred skills
Google Workspace administration, Mobile Device Management (MDM), Endpoint Detection and Response (EDR), Zoom Phone systems, Microsoft 365, OneLogin, Atlassian
Technologies
AWS, Salesforce, Google Workspace, SmartSheet, DocuSign, Zoom, Intune, Kandji, CrowdStrike, Microsoft 365, OneLogin, Atlassian
Responsibilities
Provide remote and on-site technical support, Handle global onboarding and offboarding processes, Manage and support Mac and Windows systems, network devices, and IT hardware, Administer and secure enterprise applications and services, Troubleshoot incidents and coordinate resolutions with vendors, Develop and maintain internal IT documentation
Seniority
Mid-Senior, hands-on IC