Senior Manager_IT Operations Authority & Readiness_Pune
Core
Ensure new services, applications, infrastructure changes, and technology transformations are ready for production deployment, acting as a key connection point between Project, Engineering, Development, Vendor, and Operations teams.
Role type
Senior Manager, IT Operations Authority & Readiness
Builds
Production-ready services and applications for Vodafone Group and partner markets
Domain
Telecommunications (Telco) IT Operations & Service Management
Required skills
IT Operations, Service Management, Incident/Problem/Change/Release/Service Transition processes, ITIL, operational governance, risk management, stakeholder communication, ServiceNow, Jira, Microsoft Azure
Preferred skills
Telecom OSS/BSS, Managed Services, Oracle, CRM, Middleware, Cloud, Digital platforms
Responsibilities
Lead Operational Readiness Reviews and define Operational Acceptance Criteria; Coordinate go-live readiness, Go/No-Go meetings, hypercare planning and exit criteria; Define support models, RACI, escalation paths, SLAs, KPIs and governance reviews; Ensure monitoring, alerting, logging, dashboards and service health visibility are in place; Validate incident, problem, change, recovery, runbook and knowledge management readiness; Review capacity, performance, resilience, DR, BCP and scalability requirements.
Seniority
Senior Manager, hands-on leadership
