Strategic Customer Account Governance & PMO Specialist - VOIS
Core
Lead governance, planning, and performance management frameworks for strategic customer accounts within a global telecom shared services organization.
Role type
Senior PMO and Account Governance Specialist
Builds
Governance forums, executive review packs, decision logs, and commercial visibility reports for strategic accounts
Domain
Telecom / Shared Services / Strategic Account Management
Deliverable
dashboards & analysis
Required skills
PMO/Programme management, Account governance, Executive reporting, Commercial forecasting, Stakeholder alignment, Cross-functional coordination, Data consolidation, Process improvement
Preferred skills
Project/Portfolio management qualification, Automation/AI tool adoption, Advanced Excel/PowerPoint
Technologies
Microsoft Excel, PowerPoint, Teams, SharePoint
Responsibilities
Lead operating rhythm for strategic customer account teams including governance forums and executive reviews; Drive account planning by consolidating commercial, delivery, finance, and operational inputs; Maintain consolidated view of commercial activity including pipeline and revenue forecasting; Coordinate customer-facing materials and success stories; Partner with Account Leads to identify gaps and blockers; Influence cross-functional stakeholders to deliver actions without direct line management.
Seniority
Senior, hands-on IC