Deputy Manager_MDM Intune Support Specialist _Pune
Core
Provide Level 2 operational support for enterprise mobile devices managed through Microsoft Intune, ensuring device availability, compliance, and timely resolution of incidents for iOS and Android environments.
Role type
Senior IC IT Support Specialist (MDM/Intune)
Builds
Stable, compliant device services for large-scale enterprise mobility operations
Domain
IT Operations / Enterprise Mobility Management
Required skills
Microsoft Intune, iOS device management, Android Enterprise, device lifecycle management, ITIL processes, ITSM tools (ServiceNow), ABM, Managed Google Play
Preferred skills
Root cause analysis, incident management, change management, compliance policy configuration
Technologies
Microsoft Intune, ServiceNow, iOS, Android, ABM, Managed Google Play
Responsibilities
Provide Level 2 support for Intune-managed iOS and Android devices, addressing device, application, email, VPN, and connectivity issues. Support device enrolment, de-enrolment, retirement, and wipe activities across the device lifecycle. Configure and deploy standard Intune profiles, compliance policies, and configuration policies. Support application deployment and remediation for managed, store, and line-of-business applications. Handle incidents, service requests, and change tasks within agreed service levels. Track recurring issues, perform basic root cause analysis, and prepare operational and compliance reports. Escalate complex or unresolved issues to Level 3 or customer teams.
Seniority
Mid-Senior, hands-on IC