Associate Manager, Quality Assurance
Core
Lead customer projects and coordinate quality efforts to ensure delivered premix products meet regulations and customer expectations for the Human Nutrition and Health division.
Role type
Associate Manager, Quality Assurance (Customer Facing)
Builds
Premix liquids and dry blends for Dietary Supplements, Early Life Nutrition, and Food & Beverage applications
Domain
Human Nutrition, Health, Food & Beverage
Deliverable
client delivery
Required skills
Customer relationship management, Quality project leadership, Root cause analysis, Data trend analysis, Cross-functional collaboration, Regulatory compliance knowledge
Responsibilities
Lead projects related to Quality initiatives for key customer accounts; Handle and manage customer inquiries and maintain positive relationships; Support strategic customers as the focal point for Quality on site; Collaborate with all functions (formulations, QA, lab, production) to support customer requests; Trend and analyze customer data to prevent or improve product performance; Lead customer and industry quality projects to achieve strategic objectives; Collaborate with customer complaint investigators to drive root cause analysis and effectiveness checks.
