QA Engineer
Core
Main point of contact for customer quality issues, investigating complaints, and ensuring compliance with customer and industry standards.
Role type
Quality Engineer (Customer Interface & Compliance)
Builds
High-quality precision mechanical parts, machine assemblies, and vacuum systems for the semiconductor, healthcare, and analytical applications industries.
Domain
Industrial manufacturing / High-tech / Semiconductor / Healthcare
Deliverable
client delivery
Required skills
Root cause analysis (5 Whys, Fishbone, 8D), CAPA implementation, quality documentation (control plans, FMEAs), KPI reporting (RMA, PPM), audit support, cross-functional coordination, customer scorecard analysis
Preferred skills
None stated
Technologies
None stated
Responsibilities
Act as main point of contact for customer quality concerns; Investigate complaints and lead problem-solving teams; Prepare quality documentation and report on KPIs; Support or lead customer audits; Participate in product launches and process validations; Monitor customer satisfaction metrics
Seniority
Individual Contributor
