Customer Quality Engineer
Core
Act as the communication bridge between internal functions and automotive customers to ensure requirements, quality targets, and expectations are understood and fulfilled across product lines.
Role type
Customer Quality Engineer
Builds
Advanced safety systems, high-performance electrification solutions, and data connectivity solutions for automakers
Domain
Automotive industry / Quality Engineering
Deliverable
client delivery
Required skills
Quality process knowledge, 6Sigma, structured problem solving, project management, data analysis (Excel, Power BI, MiniTab), stakeholder liaison
Preferred skills
Automotive industry experience, plastics industry experience, IATF 16949 standards knowledge, APQP (flow 4) knowledge
Technologies
Excel, Power BI, MiniTab, SharePoint
Responsibilities
Analyze customer scorecards and drive actions to maintain or recover performance; Recommend corrective actions at plant level and escalate issues; Maintain strong customer relationships through regular site presence; Monitor complaint resolution (3D, 8D) and verify effectiveness of corrective actions; Support preparation and follow-up of management reviews with customers; Participate in customer audits and support plants in maintaining required documentation; Collaborate with operations on new projects, transfers, engineering changes, and rework; Support warranty activities and customer visits/audits.
Seniority
Mid-level, hands-on IC
