Service Delivery Coordinator
Core
Support the delivery of team KPIs reflecting commercial agreements and SLAs for essential services in Social Infrastructure & Citizen Services.
Role type
Operational delivery coordinator
Builds
End-to-end work order management processes across various contracts
Domain
Social Infrastructure & Citizen Services (hospitals, data centres, defence partnerships)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
MS Office (Excel, Word, PowerPoint, Teams), time management, analytical skills, attention to detail, critical thinking, problem-solving, written and verbal communication, planning and prioritization, customer service, contract KPI interpretation
Preferred skills
Facilities or contract management experience, contract management systems experience
Responsibilities
Ensure operational excellence and responsive service delivery, manage tight timelines, support contract compliance, maintain best-practice administrative standards, perform general administration and operation coordination
Seniority
Individual Contributor, operational support