Customer Service Support - IHC
Core
First point of contact via phone for Baptistcare's Home Care Package services, handling customer account administration, service scheduling, and invoicing.
Role type
Customer Service Support Specialist (Aged Care)
Builds
Admin support for customer care plans, service schedules, and invoices for Home Care Package customers and private fee-for-service customers.
Domain
Aged Care / Home Care
Required skills
High-volume telephone support, problem solving, customer account administration, care plan coordination, invoice processing, monthly reporting
Preferred skills
Aged Care sector experience, Office Admin qualification
Responsibilities
Provide internal and external customer service via telephone, liaise with customers to provide admin support for care plans, update customer notes and budgets, update schedules, process invoices, generate month-end reports