Care Navigator Level 1
Core
Serve as the critical first connection for patients and caregivers, managing scheduling, education, and support for home-based care journeys.
Role type
Entry-level healthcare care navigator (IC)
Builds
In-home and virtual care visits for frail, elderly, and medically complex patients
Domain
Healthcare / Home care / Patient navigation
Deliverable
client delivery
Required skills
Active listening, multitasking, empathetic communication, EHR platform proficiency, scheduling coordination, documentation management
Preferred skills
Healthcare call center experience, cross-functional collaboration
Technologies
Epic, Athena, Cerner, EHR platforms
Responsibilities
Serve as primary point of contact for high-volume inbound and outbound calls; Coordinate and schedule in-home and virtual care visits; Educate patients on program services and set expectations; Manage post-visit needs including equipment coordination and pharmacy requests; Maintain documentation in internal systems and EHR; Collaborate with clinical and operations teams
Seniority
Junior, hands-on IC