Customer Service Officer
Core
Managing inbound customer enquiries via phone, email, online, and in person; processing applications, requests, and transactions; maintaining customer data in systems.
Role type
Customer Service Officer
Builds
Customer service interactions and administrative transactions for the Queensland public sector
Domain
Public Sector / Government
Deliverable
client delivery
Required skills
Inbound enquiry management, application processing, data entry, system navigation, verbal and written communication, problem-solving, time management
Preferred skills
Experience in government, travel, retail, insurance, or hospitality; valid driver's license
Responsibilities
Responding to inbound enquiries via multiple channels; processing applications and transactions; entering and maintaining customer information; qualifying enquiries through questioning
Seniority
Entry to Mid-level, hands-on IC