Phone Business Manager - Retail (North)
Core
Own the performance of Sun King's Retail PayGo Phone business at a regional level, managing a network of shops and partner stores to drive sales, repayment performance, and merchandising standards.
Role type
Regional Retail Operations Manager (PayGo/Device Financing)
Builds
Productive retail outlets and a healthy portfolio of financed devices
Domain
Telecoms / Consumer Finance / Retail Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Multi-site retail supervision, store network performance management, PSE recruitment and coaching, sales quality and collections oversight, inventory and stock reconciliation, partner relationship management, data-driven decision making, credit risk assessment
Preferred skills
Experience in PAYG or device financing, knowledge of local retail corridors, digital literacy with CRM and stock tools
Technologies
CRM, Looker, Excel
Responsibilities
Track daily sales per store and diagnose unproductive outlets; recruit, onboard, and coach Phone Sales Executives (PSEs); monitor financing terms, FPD, and store-level PAR30; manage stock requisition, custody, and inter-store balancing; coordinate with regional agent-channel management to prevent cannibalization; submit weekly operational reports.
Seniority
Mid-Senior, hands-on IC