IT Support Specialist
Core
Provide client service and support for IT operations across all Newcastle Anglican agencies, overseeing infrastructure and systems functionality.
Role type
IT Support Specialist
Builds
IT operations support for a faith-based organization serving parishes, schools, and care services
Domain
Non-profit / Faith-based organization
Deliverable
client delivery
Required skills
problem diagnosis and resolution, IT infrastructure management, hardware and software upgrades, operating system patching, policy and procedure documentation, vendor engagement, equipment configuration and deployment, training delivery, network protocol understanding (TCP/IP, WAN), Microsoft server technologies (SQL Server, IIS, Active Directory), desktop administration
Preferred skills
Microsoft 365 certifications, tertiary qualifications in IT, experience mentoring junior staff
Technologies
Microsoft 365, SQL Server, IIS, Active Directory, TCP/IP, WAN
Responsibilities
Provide direct and escalated technical support via phone, email, or direct request; diagnose and correct IT issues; participate in hardware and software upgrades; monitor OS and application releases; develop specialist knowledge in supported products; negotiate solution implementation timeframes with users; escalate complex issues to senior staff or external vendors; document technical solutions and communications; deliver training to clients; assist with IT policy development; engage with IT support vendors; configure and deploy IT equipment; perform general administrative tasks; mentor junior Support Specialists
Seniority
Mid-level IC, potential for mentorship
