Associate Training Manager, Partnership
Core
Design and deliver bilingual training on solar products, sales, and customer service for partnership and retail teams in West and Central Africa.
Role type
Associate Training Manager (L&D)
Builds
Bilingual training programs, job aids, and digital learning content for partner networks and retail staff.
Domain
Renewable Energy / Solar
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Bilingual instruction (English/French), LMS administration, training program design, sales training, performance tracking, content creation, cross-functional collaboration
Preferred skills
Solar/Renewable Energy technical background, Electronics background
Technologies
Litmos, ZTM App
Responsibilities
Design and deliver bilingual training on products, sales & customer service; Oversee creation and adaptation of training materials and digital content; Facilitate onboarding, certification, and performance tracking of partner sales agents; Drive monthly course uptake on Litmos; Create content for continuous learning; Report field issues and facilitate client experience audits; Track, evaluate, and report on training effectiveness via ZTM App; Oversee ad-hoc projects related to new partner onboarding and digital learning tool rollout.
Seniority
Mid-level, hands-on IC
