Vendor Manager - Specialist I
Core
Coordinate pest control services for National Accounts customers by managing third-party vendors, auditing account changes, and resolving service issues to ensure SLA compliance.
Role type
Vendor Engagement Analyst (Pest Control Services)
Builds
Pest control service delivery and preventative maintenance programs for commercial and residential clients
Domain
Pest Control / Facility Services
Required skills
Vendor management, SLA monitoring, data analysis, report generation, account auditing, emergency coordination, system navigation (ServiceNow, BOSS, 360), portfolio management
Preferred skills
Customer service experience, proficiency with MS Office suite, ability to manage large datasets, subject matter expertise in scheduling
Technologies
ServiceNow, BOSS, 360, MS Excel, MS Access, MS PowerPoint, MS Word
Responsibilities
Coordinate preventative maintenance and repairs; audit and resolve work orders; analyze customer and branch trends; prioritize time-sensitive service issues; maintain high service levels; close cases and ensure accurate recordkeeping
Seniority
Mid-level, hands-on IC
