Customer Care Specialist
Core
Critical link between customers and service centers, handling inbound communications and account management for a pest control company.
Role type
Customer Care Specialist
Builds
Customer service operations and account records for pest control clients
Domain
Pest control / Home services
Deliverable
dashboards & analysis
Required skills
Inbound communication, conflict resolution, account notating, Microsoft Office proficiency, multitasking
Preferred skills
Spanish language, bilingual communication
Responsibilities
Handling inbound calls, emails, and chats; Notating customer accounts accurately; Collaborating with internal teams (administrative associates, sales, service professionals); Problem-solving customer accounts; Maintaining consistent communication with customers.