Service Delivery Coordinator - Store Applications
Core
Ensuring run-time service delivery, managing escalations, and coordinating releases/patches for store, real estate, and fraud platforms across 3,000+ European stores.
Role type
Service Delivery Coordinator (Application Analyst)
Builds
Operational store, real estate, and fraud platforms for Action retail
Domain
Retail IT / European Operations
Deliverable
client delivery
Required skills
Service level management, incident escalation, release and patch coordination, stakeholder communication, financial control, budget planning
Preferred skills
Agile/Scrum methodologies, fiscal solution implementation, business requirement analysis
Technologies
European cash register software environments
Responsibilities
Monitor and maintain service levels, manage escalations to vendors, coordinate high-tempo releases and patches, analyze changes and incidents, communicate daily with vendors and internal stakeholders, control vendor finances, plan and execute budget for initiatives
Seniority
Mid-level, hands-on IC
