Administrative/Office Specialist In-Office
Core
Schedule service visits for pest control technicians, manage customer appointments, and optimize routes to minimize drive time.
Role type
Customer Service Specialist (Operations Support)
Builds
Efficient service schedules and optimized technician routes
Domain
Pest Management / Home Services
Required skills
Scheduling, route optimization, database management, outbound calling, customer communication, Microsoft Office proficiency
Responsibilities
Answer incoming calls and make outbound calls to schedule, confirm, and follow up on service appointments; Navigate Windows-based and Web-based systems to track routes and optimize schedules; Schedule appointments for technicians to minimize drive time and recommend alternative routes; Monitor, update, and maintain customer database with accurate information including call details and payments; Reschedule unserviced accounts within 24 hours; Participate in quality assurance processes; Safeguard customer privacy and proprietary information.