ITSM CMDB and IT Asset Management Lead
Core
Lead the Configuration Management Database (CMDB) and IT Asset Management functions to establish trusted data foundations for service delivery, automation, and AI-enabled capabilities within a multi-site healthcare environment.
Role type
Senior ITSM CMDB and IT Asset Management Lead
Builds
Enterprise Service Management platforms, IT Asset Management capabilities, and trusted configuration data
Domain
Healthcare / IT Service Management / Data Governance
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Enterprise Service Management (ESM) administration, IT Asset Management lifecycle governance, CMDB management, ITIL Service Management principles, Service Configuration Management, data governance, data quality management, operational reporting, stakeholder engagement
Preferred skills
Healthcare operational environment experience
Technologies
Enterprise Service Management platforms, IT Asset Management tools, CMDB systems
Responsibilities
Administer and maintain the Enterprise Service Management platform; Configure and maintain workflows, forms, service catalogues, and automation routines; Support platform upgrades, testing, and release deployments; Monitor platform utilization and system health; Administer and maintain the Enterprise IT Asset Management capability across hardware, software, cloud, and service assets; Ensure integrity and accuracy of technology asset and configuration data
Seniority
Senior, hands-on IC
