Lead, Tax Resolution Specialist III
Core
Lead a team of Tax Resolution and Tax Settings specialists while personally handling complex payroll tax inquiries and escalations.
Role type
Senior IC Tax Resolution Specialist with team leadership
Builds
Customer resolutions for payroll tax issues; processes and standards for a growing Tax Settings function
Domain
Payroll tax compliance and customer support
Deliverable
client delivery (via careerplan.io/jobs/54c48c33-8f35-4f18-ab10-6594f421fdcb-lead-tax-resolution-specialist-iii-at-jobgether)
Required skills
Payroll tax expertise (federal, state, local), customer escalation management, team coaching, process improvement, tax software proficiency, quality review
Preferred skills
None stated
Technologies
Internal payroll tax software
Responsibilities
Research payroll tax notices and provide accurate resolutions; handle escalated customer interactions; coach and develop team members; build and define processes for the Tax Settings function; perform quality reviews and monitor team performance; partner with Tax Manager on team strategy and training.
Seniority
Senior, hands-on IC with leadership
