People Solutions Specialist
Core
Deliver integrated Tier 1 HR First Contact and Tier 2 Employee Lifecycle services, providing accurate, timely, and customer-focused support to employees, managers, and HR stakeholders.
Role type
HR Operations Specialist (People Solutions)
Builds
Employee lifecycle transactions, case management, and HR service delivery
Domain
Human Resources / People Operations
Deliverable
dashboards & analysis
Required skills
HR operations, employee lifecycle management, case management, Workday, ServiceNow, compliance, documentation, problem-solving
Preferred skills
HR policies knowledge, cross-functional coordination, process improvement
Technologies
Workday, ServiceNow
Responsibilities
Act as first point of contact for HR queries and resolve standard enquiries; Manage employee lifecycle transactions including onboarding, transfers, promotions, and offboarding; Support absence management, documentation requests, and right-to-work activities; Process cases in ServiceNow and transactions in Workday; Apply global processes in line with local legal and compliance requirements; Coordinate with HRBPs, Payroll, and other HR functions.
Seniority
Individual Contributor
