Customer Service Representative
Core
Frontline support role managing customer inquiries, scheduling, and operational coordination for a pest control service.
Role type
Customer Service Representative
Builds
Customer service interactions, service schedules, and operational support for pest control teams
Domain
Pest control / Home services
Deliverable
client delivery
Required skills
Scheduling, Accounts Receivable, Customer communication, Record keeping, Lead response, Route coordination
Preferred skills
Associate degree, Microsoft Office proficiency
Technologies
Microsoft Word, Excel, Outlook, Customer service software
Responsibilities
Guide customers through scheduling and answer questions, Assist with Accounts Receivable and Collections, Proactively communicate updates to customers, Respond to inbound leads and referrals, Coordinate service routes to maximize technician efficiency, Support onboarding of new team members
Seniority
Entry-level, individual contributor
