VP, Service Delivery
Core
Regional operational leader responsible for delivery excellence, scaling high-performing operations, and driving KPIs (TAT, OTD, quality, productivity) across multiple markets and teams in the healthcare data ecosystem.
Role type
Senior leadership (VP) service delivery manager
Builds
Standardized workflows, scalable operational models, and digital/global workflows for healthcare data solutions
Domain
Healthcare data logistics and operations
Required skills
Multi-site operations leadership, KPI management, compliance-driven workflow standardization, change management, cross-functional partnership, team coaching and development, financial performance analysis
Preferred skills
HIM/ROI experience, transformation/standardization program leadership, Lean/Six Sigma background
Technologies
Cognos
Responsibilities
Lead regional operations across multiple markets and staff; Own regional KPI performance; Ensure adherence to standardized workflows and compliance; Partner with Workforce Management for staffing forecasts; Coach and develop Managers and emerging leaders; Drive adoption of digital workflows; Design and evolve the service delivery operating model; Lead large-scale delivery transformations; Oversee employee management (hiring, training, disciplining, terminating); Analyze monthly budgeting and financial reports.
Seniority
Executive (VP), hands-on leadership