Technical Support Engineer

Remote - USFull-time$120k–$160k2026-11-03 → 2026-11-10

Core

Provide technical support, troubleshooting, and upgrade assistance for Starburst's distributed data platform to major and strategic enterprise customers.

Role type

Senior Technical Support Engineer (SME)

Builds

Enterprise data intelligence and analytics platforms

Domain

Big Data, Cloud Infrastructure, Distributed Systems

Required skills

Big Data (Hadoop, Spark), Docker, Kubernetes, Cloud platforms (AWS, Azure, GCP), SQL, Python, Bash, Linux, Security (LDAP, OAuth2.0, SSL/TLS)

Preferred skills

None stated

Technologies

Trino, Apache Iceberg, minikube, minitrino, docker-compose, SFDC, Jira, Aha!

Responsibilities

Answer technical questions via ticketing system, reproduce and resolve issues, manage LTS upgrades, conduct monthly technical check-ins, contribute to reference documentation, lead peer training.

Seniority

Senior, hands-on IC

About Starburst

Starburst delivers enterprise intelligence at scale by giving organizations secure, governed access to all their data, wherever it lives. Built for distributed data environments, Starburst helps enterprises power AI and analytics without the cost and complexity of traditional data consolidation. With open standards including Trino and Apache Iceberg, Starburst enables trusted access to complete enterprise context while helping organizations avoid vendor lock-in. Leading global enterprises trust Starburst to fuel AI, analytics, and enterprise intelligence. Learn more at starburst.ai.