Sr. Customer Support Engineer
Core
Senior individual contributor owning the hardest technical escalations for enterprise Linux infrastructure, resolving kernel-level issues, and mentoring support engineers.
Role type
Senior IC Customer Support Engineer (Enterprise Linux)
Builds
Rocky Linux and RLC Pro family of Enterprise Linux distributions, Fuzzball, Warewulf Pro, Ascender Pro
Domain
Enterprise Linux, HPC, AI/ML infrastructure, cloud-native orchestration
Required skills
Linux kernel debugging, systemd, storage networking, crash analysis (gdb, strace, perf, eBPF), container orchestration (Kubernetes, Podman), automation (Bash, Python, Ansible), HPC cluster management, open source community engagement
Preferred skills
CKA certification, security compliance workflows (DISA STIG, SCAP, FIPS), AI tooling proficiency
Technologies
Rocky Linux, RLC Pro, Fuzzball, Warewulf Pro, Ascender Pro, Kubernetes, Podman, Apptainer, KVM, QEMU, libvirt, AWS, Azure, GCP, Oracle Cloud, GitHub Actions, GitLab CI
Responsibilities
Resolve complex technical escalations including kernel-level debugging; serve as senior technical point of contact for strategic accounts; set technical standards for support organization; mentor support engineers; drive customer-facing defects into engineering with reproducible data; contribute automated test coverage; convert escalations into knowledge base articles; participate in on-call rotation and release readiness reviews; engage with open source communities
Seniority
Senior, hands-on IC
