Head of Customer Success (Mediation)
Core
Lead a small team to retain and grow publishers on the BidMachine mediation platform, acting as the primary technical and commercial counterpart for existing clients.
Role type
Senior leadership Customer Success Manager (Mediation)
Builds
Retention and growth of the publisher portfolio on a programmatic ad mediation platform
Domain
AdTech / Mobile Advertising / Programmatic Mediation
Required skills
Mediation client management, Team leadership, Technical account management, Data analysis, AI tool usage, Product/Engineering collaboration
Preferred skills
Experience with growing mediation platforms, Automation of rule-based workflows
Technologies
Mediation SDKs, Programmatic ad platforms, AI tools
Responsibilities
Own the mediation book of business and drive retention/gross profit, Act as technical counterpart for integration and performance issues, Lead and coach a small customer success team, Translate client problems into engineering requests, Track competitor activity and account health metrics
Seniority
Senior, hands-on IC with team leadership
