Implementation Specialist
Core
Lead technical onboarding and activation of new merchants, delivering a seamless, scalable, and high-quality onboarding experience for Square's products and services.
Role type
Senior Implementation Specialist (Global Seller Onboarding)
Builds
Integrated omnichannel solutions for sellers including online sales, inventory management, buy now pay later, and financial services tools.
Domain
Payments / Point of Sale (POS) / Financial Services
Required skills
Project management, cross-functional collaboration, technical communication, risk management, data migration, process improvement, solution design, stakeholder management, executive presence
Preferred skills
Experience in POS, payments, or broader technology industry, knowledge of project management methodologies, AI-powered automation
Technologies
Square platform, AI-powered automation tools
Responsibilities
Engage with sellers pre-sale to support discovery, scoping, planning, and solution validation; Advise on and document Square's product capabilities and limitations; Own and manage multiple complex onboarding projects concurrently; Build strong cross-functional partnerships with Sales, Account Management, Product, Marketing, and Engineering teams; Collaborate with technical partners and communicate technical requirements; Proactively identify and manage risk throughout the onboarding lifecycle; Support data entry and data migration activities; Act as a liaison between sellers and Product teams; Identify process gaps and drive improvements by leveraging scalable AI-powered automation; Travel up to 10% for client meetings, hardware installations, and other internal events.
Seniority
Senior, hands-on IC with project management focus
