Customer Engineer (Pre-Sales)
Core
Pre-sales engineer partnering with sales to lead technical discovery, solution design, and demo delivery for insurance carriers and MGUs to realize the power of an AI-native policy lifecycle platform.
Role type
Senior IC pre-sales solutions engineer
Builds
Reusable demo environments, configuration libraries, onboarding materials, and example rating logic
Domain
Insurance technology + Agentic AI
Deliverable
production ML models
Required skills
Technical presales/solutions engineering, Insurance domain knowledge, Policy lifecycle management, Rating and quoting systems, Javascript, SQL, AI tools (Gemini, Claude), Enterprise sales support
Preferred skills
Experience at high-growth early-stage startups
Technologies
Federato platform, Gemini, Claude
Responsibilities
Own technical sales engagements from discovery through close, Deliver tailored demos focused on business outcomes, Translate customer workflows into platform configurations, Lead RFP and security questionnaire completion, Build and maintain reusable demo environments, Develop onboarding materials and configuration libraries, Co-define and improve the pre-sales lifecycle, Surface recurring objections and product gaps, Provide post-sale context to Implementation & Customer Success
Seniority
Senior, hands-on IC