Senior Director, Client Services
Core
Lead a portfolio of pharmaceutical accounts as a strategic partner, overseeing campaign execution, retention, and revenue growth for life sciences clients.
Role type
Senior Director, Client Services
Builds
Integrated marketing campaigns and account growth strategies for pharma brands
Domain
Life Sciences / Pharmaceutical Marketing
Required skills
Strategic client leadership, revenue ownership, team management, QBR facilitation, cross-functional collaboration, consultative selling, campaign strategy, content compliance (MLR), stakeholder management
Preferred skills
Experience with HCP engagement platforms, background in DTC marketing, ability to work in fast-paced environments
Technologies
AI-powered HCP Engagement Engine, MLR submission platforms
Responsibilities
Own a portfolio of pharmaceutical accounts with responsibility for retention, expansion, and overall account health; Develop and execute annual account growth plans aligned to client brand and portfolio strategies; Lead quarterly business reviews (QBRs) to present campaign metrics and demonstrate measurable ROI; Collaborate with client stakeholders to understand strategic imperatives and ensure campaign success; Manage and mentor a team of Client Services Managers and Coordinators; Escalate and resolve risks proactively to protect revenue and client satisfaction
Seniority
Senior Director, strategic leadership & team management