CPC Processor I Customer Support (North Carolina)
Core
Answering release of information telephone calls and inquiries for healthcare organizations, including providers, health plans, researchers, and life sciences companies.
Role type
Customer Support Representative (Release of Information)
Builds
Secure access to patient medical records for authorized requests
Domain
Healthcare / Health Data
Deliverable
client delivery
Required skills
Multi-line phone system operation, MS-Office proficiency, Data Entry, Medical Records handling, Proof Reading/Editing
Preferred skills
Insurance Claims Processing experience, Healthcare industry experience
Responsibilities
Answering and conducting business on the telephone, Reviewing and resolving inquiries via telephone/email/correspondence, Documenting calls and resolutions in software systems, Maintaining confidentiality of patient information, Meeting productivity and quality assurance expectations