Technical Delivery and Success Associate
Core
Support customers onboarding and using the Ketryx AI platform to manage safety-critical and regulated development processes in healthcare life sciences.
Role type
Technical Delivery and Success Associate (engineering-adjacent)
Builds
Customer success outcomes and platform configuration for regulated industries
Domain
Healthcare life sciences / Regulated software development
Deliverable
client delivery
Required skills
Engineering mindset, structured problem solving, technical communication, analytical reasoning, cross-functional collaboration, quality/compliance awareness
Preferred skills
Customer success or professional services experience, quality/regulatory affairs background, SaMD familiarity, early-stage startup experience
Technologies
Ketryx platform, QMS systems
Responsibilities
Partner with clients during onboarding and ongoing use of the Ketryx platform, Configure Ketryx to align with customer development processes, Help customers reason through verification activities and structured development processes, Investigate technical and workflow challenges, Share customer insights with Product, Engineering, and Quality teams, Contribute to accurate documentation within the Quality Management System (QMS)
Seniority
Early-career / Associate