Customer Service - Internship
Core
Managing and monitoring customer orders, prioritizing shipments, and handling complaints/returns within the Supply Chain Department for OTC pharmaceutical brands.
Role type
Customer Service Intern (Supply Chain)
Builds
Order execution and logistics coordination for Haleon's OTC portfolio
Domain
Consumer Health / OTC Pharmaceuticals / Supply Chain
Deliverable
client delivery
Required skills
Order management, data extraction and reporting, logistics coordination, complaint handling, stakeholder communication
Preferred skills
Digitalization project support, process innovation
Technologies
SAP, EDI, CRM, Excel, PowerPoint
Responsibilities
Manage and monitor customer orders through management systems; Support new projects related to CSC's digitalization; Extract reports from SAP and CRM for analysis; Manage order prioritization based on stock and urgency; Manage customer complaints, returns and credit notes; Follow up logistics partners and customers for punctuality and complete delivery of orders
Seniority
Intern, recent graduate