Claims Consultant - Direct Team
Core
Manage life insurance claims from start to finish for Direct customers, including advisers and trustees, ensuring timely outcomes and quality health/claim results.
Role type
Claims Consultant (Life Insurance)
Builds
Life insurance claim resolutions and customer support experiences
Domain
Insurance / Health & Claims
Deliverable
client delivery
Required skills
Life insurance claims management, Workers Compensation/Return to Work claims, Allied Health and Legal background knowledge, Analytical skills, Problem-solving, Time management, Empathy, Understanding of injuries and illnesses
Preferred skills
Experience with Group/Direct policies, Engagement with external treating doctors and rehabilitation consultants
Technologies
None stated
Responsibilities
Manage a portfolio of Direct claims end-to-end; Assess, analyse, calculate and finalise claims payments; Engage external treating doctors, rehabilitation consultants, and internal medical/legal specialists; Provide exceptional customer service per policy and procedure; Participate in case conferences and instruct third-party service providers
Seniority
Individual Contributor