Senior Associate Systems and Tools
Hybrid · Mexico
Core
First point of contact for internal users requiring support with Aura and related business tools, reviewing and resolving support tickets.
Role type
Associate, IT Support / Help Desk
Builds
Operational stability for business tools
Domain
Media & Advertising
Deliverable
dashboards & analysis
Required skills
Customer service mindset, Logical problem-solving, Microsoft Excel (filtering, sorting, formulas), Written and verbal communication, Organization and prioritization
Preferred skills
Comfort working with technology, Ability to manage multiple requests, Attention to detail
Responsibilities
Review, prioritize and resolve support tickets; Ask questions and gather information to reproduce issues; Escalate complex or unresolved issues; Follow up with users to confirm resolution.
Seniority
Entry-level, Individual Contributor